Last updated: September 2026
What Should You Know Before Hiring a Chimney Service?
A few straightforward questions before you book can save you from a confusing quote or an unpleasant surprise later.
Get the Price in Writing Before Work Starts
A number over the phone is a starting point, not a commitment. Ask for written confirmation of the price before the technician begins any work.
Ask What's Actually Included
"Chimney cleaning" can mean different things to different companies. Confirm whether an inspection is included, whether the firebox and glass doors are cleaned, and what happens if additional issues are found.
Ask About Their Process for Unexpected Findings
A good service tells you before doing any additional work beyond what was quoted — not after, when the bill arrives.
Understand Who's Actually Doing the Work
For any home service — not just chimney work — it's reasonable to ask who will be at your home and what their background is before they arrive.
Think you might need chimney inspection? Learn more about our Chimney Inspection service.
Frequently Asked Questions
Is it normal for a quote to change once someone arrives?
Only if something genuinely unexpected is found (hidden damage, for example) — and even then, you should be told and asked before any additional work or cost is added.